All the Details:
At BIY, we want you to love your purchases! Within 14 days, you’ve probably decided if your new item rocks your inner fashionista. If not, return it. We offer store credit for any returns. Please allow up to 5 days from the date we receive your items in our warehouse for your store credit to be issued to you.
Condition: Items must be in original condition, unworn and unwashed, tags attached. Sale items are final sale.
What items can't be exchanged? Free gifts, promotional items or sale items.
Returns are limited to $800 per calendar year. After a customer has exceeded the $800 limit in a calendar year, a 20% restocking fee will be deducted from your store credit amount moving forward. We do our best to help you choose the perfect sizing on your selections by providing detailed descriptions/ fit notes on each item. If you have specific questions regarding the fit of an item, feel free to contact us at any time.
How do I send my items to you?
Complete the form below. After we review your request, you will receive a confirmation email with shipping guidelines.
How soon will I receive a store credit?
Please allow up to 5 days from the date we receive your items in our warehouse for your credit to be issued to you. Once your item(s) is received and inspected, we will send you an email to notify you that we have received your exchange item(s). We will also notify you of the approval or rejection of your store credit. If you are approved, then we will issue you a store credit to use on a future purchase.